Refund and Returns Policy

At VideoCalls.me, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you’re not happy with your order, we offer a straightforward return and refund policy. Please review the terms below to understand how our refund and return process works.

1. Returns

We accept returns on eligible items within 14 days of receiving your order. To initiate a return, please ensure the following conditions are met:

  • The item is unused, unworn, and in its original condition with all tags attached.
  • The item is returned in its original packaging.
  • The return request is made within 14 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, used, or altered.
  • Items that are not in their original condition or packaging.
  • Sale or clearance items.
  • Underwear and swimwear for hygiene reasons (if applicable).

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] within 14 days of receiving your order, stating your intent to return the item.
  2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to send back the item.
  3. Return Shipping: You are responsible for the shipping cost to return the item to us. We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refunds

Once we receive your returned item and verify it meets our return policy conditions, we will process your refund. Refunds will be issued in the same method used for the original payment. Please note the following:

  • Processing Time: Refunds may take up to 10 business days to appear in your account, depending on your payment method and bank.
  • Shipping Charges: Original shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).
  • Partial Refunds: In cases where only part of an order is returned, we will refund the cost of the returned items, excluding shipping charges.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the item you wish to receive. We do not offer direct exchanges, but we will gladly assist you with returning the original item and purchasing a new one.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide you with instructions for returning the item and either issue a full refund or send you a replacement, depending on your preference and item availability.

7. Order Cancellations

If you wish to cancel your order, please contact us immediately at [email protected]. We can only cancel orders that have not yet been processed or shipped. If your order has already been shipped, it will be treated as a return once received.

8. Changes to This Policy

We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be reflected on this page with the date of the most recent update. Please review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please contact our customer service team at:

Email: [email protected]
Website: https://videocalls.me/